Transparent Service
Terms & Conditions
The service conditions that apply to every guest who books with us.
- 01Guests who book through our website, by phone or via WhatsApp are deemed to have accepted these conditions.
- 02Transfers are paid in cash only, in the currency stated at booking.
- 03Every confirmed booking is carried out at the price stated in the confirmation message.
- 04A booking becomes final with the confirmation message sent by our company (phone, WhatsApp or email).
- 05Any changes to the transfer time, address or flight details must be reported to us by phone or WhatsApp.
- 06No extra waiting fee is charged for delayed flights, however long the delay.
- 07Pets must travel in a carrier.
- 08We recommend arriving at the airport 1.5 hours before domestic flights and 2 hours before international flights.
- 09By law, smoking, e-cigarettes and alcohol are not permitted in our vehicles.
- 10Baby seats are only provided if requested at booking. One baby seat is free of charge.
- 11Fitting child and baby seats is the guest’s responsibility; our chauffeurs will gladly advise.
- 12Choose a vehicle based on the total number of passengers; children and infants are included in the total. Passengers beyond capacity cannot be carried.
- 13If your chosen vehicle is unavailable for any reason, a vehicle of the same or a higher category will be sent.
- 14Please enter your phone and email details correctly; we cannot be held responsible for problems caused by incorrect information.
- 15Transfer prices are per vehicle, not per person.
- 16Wheelchairs, bicycles, surfboards, ski equipment and golf bags that were not declared may not be accepted in the vehicle.
- 17Our prices include the vehicle, chauffeur, fuel, parking and toll fees.